Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your use of www.joinafrica.com and its sub-domains (the “Site”) and the services Join Africa Travel Technologies Limited (“Join Africa”, “we”, “us”, “our”) offers through it. By browsing the Site, submitting a form, or booking through the Join Africa Platform you agree to these Terms and to our Privacy Policy at www.joinafrica.com/privacy-policy, which forms part of them. If you do not agree, do not use the Site.

If you use the Site on behalf of a company, you confirm that you have authority to bind it, and “you” means both you and the company. Buyers and Suppliers who open a Platform account also sign a separate Buyer Agreement or Supplier Agreement; where a signed agreement and these Terms conflict, the signed agreement prevails.

2. Definitions

3. Who may use the Site

The Site is for businesses in the travel and transport trade. You must be at least 18 and legally able to enter contracts. Join Africa does not serve individual consumers through this Site; travellers should book through their travel agent or one of our distribution partners.

4. Our role

Join Africa operates a marketplace. We source Ground Travel Services from independent Suppliers, package and price them under the Join Africa name, collect payment from the Buyer, and assign a Supplier to fulfil each Booking. Join Africa does not own vehicles or employ drivers; the Supplier assigned to your Booking performs the service and is responsible for the vehicle, the driver, licensing, insurance and road safety.

Where Join Africa is the seller of record on a Booking we are responsible to you for delivering what was booked and we hold the Supplier to our service standards. We are not a party to any separate arrangement you make with a Supplier outside the Platform and accept no liability for it.

5. Enquiries and contact

When you submit a form on the Site you are asking us to contact you about Join Africa’s services. You agree to give accurate, current information and to tell us if it changes. Submitting a form does not create a Booking or a contract for services; those arise only when a Booking is confirmed on the Platform or we accept a custom enquiry in writing.

We aim to respond to every enquiry within one business day (Monday–Friday, 08:00–17:00 East Africa Time) and to custom quote and guide requests within two business hours of receiving them. These are targets, not guarantees.

6. Accounts

If we open a Platform account for you, you are responsible for keeping your login details confidential, for everything done under your account, and for making sure only authorised staff use it. Tell us at once at info@joinafrica.com if you suspect unauthorised access. We may suspend an account that we reasonably believe is compromised, misused, or registered with false information.

7. Buyer obligations

As a Buyer you agree to:

• give complete and accurate booking details — passenger names, pickup time and place, flight numbers, luggage and special requests — and update them promptly if they change;
• make sure your clients or guests know the service is performed by an independent Supplier;
• hold any consents needed to share your clients’ or guests’ personal data with us;
• pay for Bookings in full at confirmation unless your Buyer Agreement gives you credit terms; and
• ensure your clients and guests treat drivers and Supplier staff with respect and comply with local law during the service.

8. Supplier obligations

As a Supplier, by enquiring or listing with us you confirm that you:

• hold, and will maintain, every licence, permit and insurance policy required to operate commercial passenger transport in each country where you offer services, including a valid PSV or tourism licence where applicable;
• will assign only vehicles that are roadworthy, inspected and insured, and drivers who are properly licensed, vetted and fit to drive;
• will keep your inventory, rates and availability in Fleet OS accurate, and honour confirmed Bookings at the agreed rate;
• will not contact a Buyer introduced through the Platform to arrange services outside the Platform for 12 months after the introduction, unless we agree in writing;
• will treat Buyer and guest details received through the Platform as confidential and use them only to perform the Booking; and
• are responsible for your own taxes, and for your drivers and staff as their employer or contractor.

9. Acceptable use

The Site’s enquiry forms, contact facilities and Platform messaging (the “Communication Features”) exist so that genuine Buyers and Suppliers can reach Join Africa about Ground Travel Services. You must not use the Site or any Communication Feature to:

1. solicit business, customers or traffic for any product, service or venture other than a genuine enquiry about Join Africa’s services;
2. submit an enquiry, message or application that is not a good-faith request, including under a false name, fabricated travel plans or pretextual interest;
3. promote, advertise or link to external websites, social accounts, messaging channels or competing services;
4. send automated, scripted, bulk or repetitive submissions, including substantially identical content across several forms;
5. harvest, scrape or extract contact details, pricing, Supplier data or any other information for marketing, recruitment, competitive intelligence or onward solicitation;
6. post content that is false, misleading, defamatory, obscene or unlawful, or that infringes anyone’s rights;
7. introduce malware, probe or test the Site’s security, or interfere with its operation;
8. impersonate any person or business, or misrepresent your relationship with a Buyer, Supplier or Join Africa;
9. deal directly with a counterparty introduced through the Platform in order to avoid Join Africa’s fees; or
10. circumvent or help others circumvent any block, suspension or other enforcement measure, whether by a different email address, device, IP address, VPN or proxy.

Enforcement. We monitor use of the Communication Features. Where we determine on reasonable grounds that this Section has been breached we may, without prior notice: remove or refuse to transmit the content; suspend or permanently terminate your access and any associated accounts; block your email, IP address and device identifiers; notify affected Suppliers or Buyers of the conduct; retain records of the activity for evidential and compliance purposes; and pursue any remedy available under applicable law, including injunctive relief, damages and recovery of legal costs.

You acknowledge that a breach of this Section causes Join Africa harm — operational cost, loss of trust from Suppliers and Buyers, and diversion of staff — that may not be adequately compensated by damages alone, and that Join Africa may seek injunctive or other equitable relief without posting security.

10. Prices, payment and taxes

Browsing the Site and submitting enquiries is free. Prices for Ground Travel Services are shown on the Platform in US dollars and include the Supplier’s rate and Join Africa’s margin; they exclude park fees, tolls, gratuities and anything marked as an extra unless the Booking says otherwise. Prices may change until a Booking is confirmed.

Payment is collected by Join Africa through Paystack (card and M-Pesa) or Stripe at the time of Booking, or on the terms in your Buyer Agreement. Payment card and bank details are processed by Paystack or Stripe under their own terms; Join Africa does not receive or store them. A Booking is confirmed when payment succeeds and you receive a confirmation. Taxes are charged where the law requires; Kenyan Buyers who need a KRA eTIMS invoice should say so when booking.

Supplier payouts, Fleet OS subscription fees and commission are governed by the Supplier Agreement.

11. Changes, cancellations and refunds

The cancellation terms for each product are shown before you pay. Unless a Booking states otherwise:

Changes to pickup time, place or passenger count are free where the Supplier can accommodate them; a change that increases the service (longer distance, larger vehicle, extra hours) is re-priced. Flight delays within the free waiting time shown on your Booking are covered; beyond that, waiting time is charged at the rate shown.

If we or the Supplier cannot perform a confirmed Booking, we will offer an equivalent alternative or a full refund; this is your sole remedy for non-performance. Refunds go back to the original payment method within 10 business days of approval.

12. Intellectual property

The Site, the Platform, our brand and logos, route and pricing data, product descriptions, software and original editorial content are owned by Join Africa Travel Technologies Limited or its licensors and are protected by copyright, trade mark and other laws. You may use them only to browse, enquire and book. You may not copy, reproduce, scrape, modify, publicly display or create derivative works from them without our prior written consent.

13. Your content

Anything you submit — form text, vehicle photos, fleet details, logos, testimonials — stays yours. You grant Join Africa a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt and display it to operate and promote the Platform (for example, showing a Supplier’s vehicle photos to Buyers or quoting a Buyer’s testimonial with permission). The licence ends when the content is removed from the Platform, subject to legal retention. You confirm your content is accurate, lawful, yours to license, and does not infringe anyone’s rights. We may remove or decline to publish content that breaches these Terms, and we do not undertake to pre-screen it.

14. Confidentiality

Non-public information you receive through the Platform about Join Africa, a Buyer or a Supplier — contact details, rates, enquiry content, operational data — is confidential. Use it only to perform or evaluate a Booking, and do not sell, share or disclose it to anyone else.

15. Disclaimers

The Site and the information on it are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows. We work to keep route information, pricing and availability accurate but do not guarantee that the Site is error-free, uninterrupted or secure, or that any volume of bookings or enquiries will result. Travel involves risk: road conditions, weather, traffic, border and park rules and events outside our control can affect services. Join Africa does not provide travel insurance; Buyers should ensure their clients and guests are insured.

16. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything that cannot be limited under Kenyan law.

Subject to that, Join Africa’s total liability to you arising from the Site, these Terms or any Booking is limited to the amount you paid Join Africa for the Booking in question, or USD 500 if no Booking is involved. Join Africa and its affiliates, officers, directors, employees and agents are not liable for indirect, incidental, special, consequential or punitive loss, including lost profits, lost bookings, lost data, reputational harm or the cost of substitute services, nor for the acts or omissions of a Supplier beyond our obligation in Section 11 to re-perform or refund. Suppliers remain directly liable for the vehicles and drivers they provide.

17. Indemnity

You agree to indemnify, defend and hold harmless Join Africa Travel Technologies Limited and its affiliates, officers, directors, employees and agents against all claims, liabilities, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site or Platform, your content, your violation of any law or third-party right, or — if you are a Supplier — your failure to hold required licences and insurance or the conduct of your drivers and staff.

18. Suspension and termination

You may stop using the Site at any time. We may suspend or end your access to the Site or Platform, with notice where practical, if you breach these Terms, give false or misleading information, if we reasonably suspect fraud or a safety risk, if substantiated complaints are received about the safety, legality or quality of your services, or if the law requires it. We may also modify, suspend or discontinue the Site or any feature at any time. Sections 12 to 21 survive termination, as do payment obligations already incurred.

19. Governing law and disputes

These Terms are governed by the laws of Kenya. Before starting formal proceedings, contact us at info@joinafrica.com and we will negotiate in good faith for at least 30 days to resolve the dispute. If we cannot, the dispute will be referred to arbitration in Nairobi under the Arbitration Act, 1995, before a single arbitrator agreed by the parties or, failing agreement, appointed by the Chairperson of the Chartered Institute of Arbitrators (Kenya Branch). The arbitration will be in English and the award will be final and binding. Either party may still seek urgent injunctive or interim relief from the courts of Nairobi, Kenya.

20. Changes to these Terms

We may update these Terms. The current version is always at www.joinafrica.com/terms with its “Last updated” date. For Buyers and Suppliers with Platform accounts we will give at least 14 days’ notice of material changes by email. Continuing to use the Site after a change takes effect means you accept the new Terms; a Booking is governed by the Terms in force when it was confirmed.

21. General

These Terms, the Privacy Policy and any signed Buyer or Supplier Agreement are the whole agreement between us about the Site and supersede earlier understandings. If any provision is held unenforceable it will be modified to the minimum extent needed, and the rest stays in force. Our not enforcing a right is not a waiver of it. You may not assign your rights under these Terms without our consent; we may assign ours to a successor of the business. Notices to us go to info@joinafrica.com; notices to you go to the email address you gave us.

22. Contact